by Rosabel Agbayani
Member of California Hands & Voices
I have always been attracted to the caring, compassionate, and purposeful work of health services. I spent 5 years working as an Administrative Medical Assistant in and worked in Healthcare Administration for several years with a focus on Patient Relations and Quality Improvement. Working with physicians and specialists providing health and human services, I thought I knew all there was to know about caring for people and helping families.
However, on September 30, 2010 my family received a diagnosis that would change the course of our lives. Our healthy and active 3½ year-old son Michael was diagnosed with Pre-lingual Moderate-Severe Bilateral Conductive Hearing Loss.